Refund Policy
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Last updated: 7 October 2026
This policy applies to everything you buy on mridubhandari.com. The website is run by MentorLeap, owned by Mridu Bhandari (“we”, “us”).
All sales are final
We do not offer refunds. This applies to every product and service we sell, including:
- Live webinars and masterclasses
- Courses and other digital products
- Cohort programmes
- 1:1 coaching
Once you pay, your seat or access is booked for you. We cannot refund it for any reason, including a change of mind, a change in your schedule, or a missed session.
Please read the full details of a programme before you pay. If you have a question, ask us first through the Contact Us page.
Cancellations
You can stop attending at any time, but you will not get a refund for the amount you have paid.
Your seat is for you only. It cannot be passed on to another person.
Missed sessions
Our webinars are live and are not recorded. If you miss a session, we cannot refund it or send you a recording.
For cohorts and 1:1 coaching, sessions you miss are counted as used.
Instalment (EMI) plans
If you choose to pay in instalments, you agree to pay the full price. All instalments stay due, even if you stop attending. We may pause your access if a payment is late.
If we change a session
Sometimes we may need to move a session to a new date or time. If we do, we will tell you by email or WhatsApp and give you a new date. A change of date does not make the payment refundable.
Payment errors
- Charged twice. If you are charged more than once for the same order, send us your payment reference through the Contact Us page. Once we verify it, we will refund the extra amount to your original payment method within 7 days.
- Money debited but no confirmation. If your payment fails but money leaves your account, your bank or the payment gateway usually returns it on its own within 5 to 7 working days. If it does not, tell us through the Contact Us page.
Chargebacks
By paying, you agree to this policy. Please contact us before you raise a dispute with your bank. We will share your order and access records with the bank or payment gateway to answer any dispute.
Contact
Use the form on our Contact Us page and choose “Billing & Policies”. We reply within 2 working days.
Support hours: Monday to Friday, 10 am to 5 pm IST